Privacy Policy – Ravi Seva Sadan Hospital

1. Introduction

Ravi Seva Sadan Hospital is committed to protecting the privacy and confidentiality of all patients, visitors, and users of our website and services. This Privacy Policy outlines how we collect, use, store, and protect personal and medical information.

2. Information We Collect

We may collect the following information for providing healthcare services and improving patient care:

• Personal details: Name, contact number, email, address

• Medical history, diagnostic reports, and treatment details

• Appointment information and consultation records

• Payment and billing information

• Information voluntarily shared via forms, emails, or calls

• Website usage data for online services (cookies, IP addresses, etc.)

3. Use of Information

We use collected information to:

• Provide healthcare services, consultations, and treatments

• Schedule and manage appointments

• Maintain medical records and monitor patient health

• Process payments and insurance claims

• Contact patients for medical advice, reminders, or follow-ups

• Improve hospital services and online experience

• Comply with legal and regulatory obligations

4. Data Sharing

Ravi Seva Sadan Hospital does not sell or share personal information with third parties for marketing purposes. Information may be shared with:

• Authorized healthcare providers for treatment purposes

• Insurance companies for claim processing

• Legal or regulatory authorities as required by law

• Third-party service providers for operational support (with strict confidentiality)

5. Data Security

We implement appropriate technical and organizational measures to protect personal and medical data against:

• Unauthorized access or disclosure

• Accidental loss, destruction, or damage

• Cybersecurity threats and breaches

Our staff is trained on confidentiality and privacy compliance to ensure protection of patient information.

6. Patient Rights

Patients have the right to:

• Access their personal and medical records

• Request correction or update of personal information

• Opt-out of marketing communications (if applicable)

• Request clarification on how their data is collected and used

Requests can be made through the hospital contact details below.

7. Cookies & Website Data

Our website may use cookies and tracking technologies to:

• Improve user experience

• Monitor website usage

• Support online appointment scheduling and forms

Cookies do not store personal medical information.

8. Retention of Data

Patient and medical records are retained in accordance with healthcare regulations and hospital policy. Personal and online data may be stored for operational, legal, and administrative purposes.

9. Changes to Privacy Policy

Ravi Seva Sadan Hospital may update this Privacy Policy from time to time. We recommend patients and visitors review it periodically. Updates will be effective immediately upon posting on the hospital website.

10. Contact Information

For any questions regarding this Privacy Policy or to exercise your privacy rights:

Ravi Seva Sadan Hospital

Afrad More, Goriakothi Road, Siwan, Bihar – 841226
📞 9771152840 | ✉️ Dipukumar506070@gmail.com